Register your warranty
To register your warranty, simply click on the link below, fill in your details, and click "Subscribe" to complete the process.
Click here to register your warranty.
### Cycleafer Warranty & Return Policy
Cycleafer offers a straightforward and hassle-free warranty process for all products. Please refer to the chart below for specific warranty timelines, as they may vary by model.
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#### **Refurbished (Pre-Owned) Products**
Products sold as refurbished (“pre-owned”) come with a separate warranty. Please visit our **Refurbished Warranty Page** for specific details regarding these items.
#### **Manufacturer’s Limited Warranty**
The manufacturer’s limited warranty does not affect any statutory warranty rights you may have under applicable law.
---
### **30-Day Money-Back Guarantee**
**Eligibility:**
Undamaged products may be returned for a full refund within 30 days from the delivery date, for any reason. The return must meet the following criteria:
- Products must be in their original condition with all accessories and packaging.
- Refund requests for non-quality issues will not be processed after the 30-day window.
**Refund Process:**
Once the returned item is received at Cycleafer’s warehouse and inspected, the refund will be initiated. Refunds will be issued for the product cost, excluding shipping, for non-quality related returns. Buyers are responsible for return shipping costs for non-quality related claims.
**Non-Refundable Claims:**
- Claims for non-quality issues that fall outside the 30-day return period.
- Items returned without the original packaging or accessories.
For purchases made through third-party retailers, please contact the retailer directly for refund processing.
---
#### **Amazon Purchases**
If your purchase was made through **Amazon** and is within the 30-day return window, please contact **Amazon directly** for a replacement or refund. Cycleafer cannot process returns for Amazon orders. Please follow Amazon's return instructions through your Amazon account to initiate the process.
---
#### **eBay Purchases**
If your purchase was made through **eBay**, please contact **eBay directly** for any return, replacement, or refund requests. Cycleafer does not handle returns for eBay purchases. Please follow eBay’s return process in your eBay account to start the return process.
---
### **Warranty Claims for Quality-Related Issues**
Cycleafer provides a comprehensive warranty for quality-related defects on items sold directly by Cycleafer or through our authorized resellers. Warranty coverage starts from the date of purchase and is subject to the following conditions:
- Warranty claims must be initiated within the product’s specified warranty period (refer to the warranty chart).
- Warranty coverage is valid only in the country of purchase. Items taken outside the original country of purchase or shipped internationally from authorized online stores are not covered.
**Warranty Process for Quality Claims:**
1. Provide sufficient proof of purchase.
2. Document any troubleshooting steps taken with the product.
3. Submit the product’s serial number or clear evidence of the defect.
4. Return the product for inspection if required.
**Replacement Process:**
Cycleafer will replace defective items with a factory-refurbished model of equal value, or, if unavailable, with a new product. If replacement is not feasible or preferred, a partial refund may be issued based on the product's usage.
**Warranty on Replacements:**
Replacements come with the same warranty period as the original product or 3 months after replacement, whichever is longer.
**Important:**
- Warranty claims expire 90 days from the date a warranty claim is opened.
- Failure to return a defective item, or returning the wrong item, will void the warranty on the replacement.
**Valid Proof of Purchase Includes:**
- Online order number from Cycleafer or an authorized reseller.
- Sales invoice or a dated receipt from an authorized Cycleafer reseller.
- Additional proof, such as proof of payment or shipping address confirmation, may be required.
---
### **Buyer Responsibilities**
**Shipping Costs:**
Buyers are responsible for return shipping in the following situations:
- Returning items for non-defective reasons.
- Returning products taken outside the original country of purchase.
- Accidental returns or items returned incorrectly.
- Returning items that are found by Cycleafer’s quality control to be in working condition.
**Cycleafer’s Responsibility:**
Cycleafer will cover return shipping costs for defective items, provided the return is made using a prepaid label issued by Cycleafer. In these cases, Cycleafer is responsible for any damage or loss incurred during shipping.
---
### **What is Not Covered Under Warranty?**
The following are not covered by Cycleafer’s warranty:
- Products without sufficient proof of purchase.
- Lost or stolen products.
- Items that have exceeded the warranty period.
- Non-quality related issues after 30 days of purchase.
- Free products or items repaired by third parties.
- Damage caused by misuse, accidents, or external factors (e.g., falls, extreme temperatures, water damage, improper use).
- Purchases from unauthorized resellers.
**Cycleafer is not liable for:**
- Loss of data from the use of Cycleafer products.
- Personal items mistakenly sent to Cycleafer.
---
### **Additional Notes for Amazon and eBay Purchases**
- **Return Eligibility:**
If your Amazon or eBay purchase is outside the return window or does not meet the platform's return criteria, Cycleafer cannot offer a refund or replacement.
- **Proof of Purchase:**
Keep your proof of purchase (e.g., order number, receipt) handy when contacting Amazon or eBay for your return or replacement request.
- **Defective Products:**
For defective items purchased through Amazon or eBay, please reach out to Amazon or eBay directly to process a replacement or refund.
---
### **Cycleafer’s Responsibility for Returns**
Cycleafer takes responsibility for damage or loss incurred during the return shipping process when using a prepaid return label for defective items. However, buyers assume full responsibility for returns related to non-quality issues, including any damage or loss in transit. Cycleafer does not provide refunds for items damaged during return shipping for non-quality related claims.
Cycleafer offers a straightforward and hassle-free warranty process for all products. Please refer to the chart below for specific warranty timelines, as they may vary by model.
---
#### **Refurbished (Pre-Owned) Products**
Products sold as refurbished (“pre-owned”) come with a separate warranty. Please visit our **Refurbished Warranty Page** for specific details regarding these items.
#### **Manufacturer’s Limited Warranty**
The manufacturer’s limited warranty does not affect any statutory warranty rights you may have under applicable law.
---
### **30-Day Money-Back Guarantee**
**Eligibility:**
Undamaged products may be returned for a full refund within 30 days from the delivery date, for any reason. The return must meet the following criteria:
- Products must be in their original condition with all accessories and packaging.
- Refund requests for non-quality issues will not be processed after the 30-day window.
**Refund Process:**
Once the returned item is received at Cycleafer’s warehouse and inspected, the refund will be initiated. Refunds will be issued for the product cost, excluding shipping, for non-quality related returns. Buyers are responsible for return shipping costs for non-quality related claims.
**Non-Refundable Claims:**
- Claims for non-quality issues that fall outside the 30-day return period.
- Items returned without the original packaging or accessories.
For purchases made through third-party retailers, please contact the retailer directly for refund processing.
---
#### **Amazon Purchases**
If your purchase was made through **Amazon** and is within the 30-day return window, please contact **Amazon directly** for a replacement or refund. Cycleafer cannot process returns for Amazon orders. Please follow Amazon's return instructions through your Amazon account to initiate the process.
---
#### **eBay Purchases**
If your purchase was made through **eBay**, please contact **eBay directly** for any return, replacement, or refund requests. Cycleafer does not handle returns for eBay purchases. Please follow eBay’s return process in your eBay account to start the return process.
---
### **Warranty Claims for Quality-Related Issues**
Cycleafer provides a comprehensive warranty for quality-related defects on items sold directly by Cycleafer or through our authorized resellers. Warranty coverage starts from the date of purchase and is subject to the following conditions:
- Warranty claims must be initiated within the product’s specified warranty period (refer to the warranty chart).
- Warranty coverage is valid only in the country of purchase. Items taken outside the original country of purchase or shipped internationally from authorized online stores are not covered.
**Warranty Process for Quality Claims:**
1. Provide sufficient proof of purchase.
2. Document any troubleshooting steps taken with the product.
3. Submit the product’s serial number or clear evidence of the defect.
4. Return the product for inspection if required.
**Replacement Process:**
Cycleafer will replace defective items with a factory-refurbished model of equal value, or, if unavailable, with a new product. If replacement is not feasible or preferred, a partial refund may be issued based on the product's usage.
**Warranty on Replacements:**
Replacements come with the same warranty period as the original product or 3 months after replacement, whichever is longer.
**Important:**
- Warranty claims expire 90 days from the date a warranty claim is opened.
- Failure to return a defective item, or returning the wrong item, will void the warranty on the replacement.
**Valid Proof of Purchase Includes:**
- Online order number from Cycleafer or an authorized reseller.
- Sales invoice or a dated receipt from an authorized Cycleafer reseller.
- Additional proof, such as proof of payment or shipping address confirmation, may be required.
---
### **Buyer Responsibilities**
**Shipping Costs:**
Buyers are responsible for return shipping in the following situations:
- Returning items for non-defective reasons.
- Returning products taken outside the original country of purchase.
- Accidental returns or items returned incorrectly.
- Returning items that are found by Cycleafer’s quality control to be in working condition.
**Cycleafer’s Responsibility:**
Cycleafer will cover return shipping costs for defective items, provided the return is made using a prepaid label issued by Cycleafer. In these cases, Cycleafer is responsible for any damage or loss incurred during shipping.
---
### **What is Not Covered Under Warranty?**
The following are not covered by Cycleafer’s warranty:
- Products without sufficient proof of purchase.
- Lost or stolen products.
- Items that have exceeded the warranty period.
- Non-quality related issues after 30 days of purchase.
- Free products or items repaired by third parties.
- Damage caused by misuse, accidents, or external factors (e.g., falls, extreme temperatures, water damage, improper use).
- Purchases from unauthorized resellers.
**Cycleafer is not liable for:**
- Loss of data from the use of Cycleafer products.
- Personal items mistakenly sent to Cycleafer.
---
### **Additional Notes for Amazon and eBay Purchases**
- **Return Eligibility:**
If your Amazon or eBay purchase is outside the return window or does not meet the platform's return criteria, Cycleafer cannot offer a refund or replacement.
- **Proof of Purchase:**
Keep your proof of purchase (e.g., order number, receipt) handy when contacting Amazon or eBay for your return or replacement request.
- **Defective Products:**
For defective items purchased through Amazon or eBay, please reach out to Amazon or eBay directly to process a replacement or refund.
---
### **Cycleafer’s Responsibility for Returns**
Cycleafer takes responsibility for damage or loss incurred during the return shipping process when using a prepaid return label for defective items. However, buyers assume full responsibility for returns related to non-quality issues, including any damage or loss in transit. Cycleafer does not provide refunds for items damaged during return shipping for non-quality related claims.